Legal

Privacy Policy

Effective Date: May 2026 | Last Updated: May 2026

1. Data Collection

Silvercrest Commerce collects information necessary to process your orders, improve our services, and communicate with you about your purchases. This includes:

We collect information to ensure accurate order fulfilment, improve product recommendations, and personalise your experience. We endeavour to collect only the data necessary for these purposes and retain it only as long as required for legal, tax, or business needs.

  • • Personal Information: Name, email address, phone number, shipping address
  • • Payment Information: Processed securely through authorized payment gateways
  • • Order Details: Product preferences, purchase history, delivery information
  • • Device Information: IP address, browser type, pages visited (for analytics)

8. Data Sources & Legal Basis

We collect personal data directly from you when you interact with our website, register an account, place an order, subscribe to marketing communications, or contact customer support. We may also obtain data from third parties such as payment providers and logistics partners.

Our primary legal bases for processing personal data include performance of a contract (order fulfilment), legitimate interests (fraud prevention, product improvement), and consent (marketing communications). Where special consent is required by local law, we will obtain it before processing.

9. International Transfers & Processing

Some of our third-party providers may process or store data in jurisdictions outside India. When this occurs, we implement appropriate safeguards such as standard contractual clauses, data processing agreements, and other technical and organisational measures to protect your rights.

If you are located in a jurisdiction with data transfer restrictions, contact us to request further details about the safeguards applied to your data transfers.

10. Automated Decisions & Profiling

We may use automated systems to personalise product recommendations and email content. These automated processes use non-sensitive data and are intended to improve customer experience. We do not use automated decision-making that produces legal effects concerning you.

If you have concerns about profiling or automated processing, contact us and we will explain the logic involved and review your preferences.

11. Data Retention & Deletion

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

  • • Transactional/order data: retained for at least 7 years for tax and legal compliance.
  • • Account data: retained while your account is active and for a reasonable period after account closure.
  • • Marketing consents: retained until you withdraw consent.
  • • Analytics data: aggregated and anonymized for long-term analysis; raw logs are retained for a limited period.

To request deletion of personal data beyond what is required for legal or business needs, contact us and we will guide you through the verification and deletion process.

12. How to Exercise Your Rights (Step-by-Step)

  1. 1. Identify the right you wish to exercise (access, correction, deletion, portability, objection).
  2. 2. Send a request to info@silvercrestcommerce.com including your order number and registered email/phone.
  3. 3. We will verify your identity to protect your privacy (this may require a copy of the order confirmation or ID).
  4. 4. We will respond to most verifiable requests within 30 days. If more time is required, we will inform you with a justification.

If you are not satisfied with our response, you may escalate the matter to local data protection authorities as applicable.

13. Children & Minors

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children without parental consent. If you believe a child under 16 has provided us with personal data, contact us to request deletion.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date and, where appropriate, notify you by email.

For questions about this policy or our practices, contact:

Data Protection Contact
Email: info@silvercrestcommerce.com
Phone: +91 89558 35661

2. Use of Information

Your information is used for:

We may use anonymized and aggregated data for analytics and to improve site features. For marketing communications, we will obtain your consent where required and always provide an option to unsubscribe.

  • • Order Processing: Fulfillment, shipping, and delivery
  • • Customer Support: Responding to inquiries and providing assistance
  • • Marketing Communications: Newsletters and promotional updates (opt-out available)
  • • Service Improvement: Analytics and feedback to enhance user experience
  • • Legal Compliance: Meeting regulatory and legal obligations

3. Third-Party Sharing

Your information may be shared with trusted partners only when necessary:

When sharing data with service providers, we ensure contractual protections are in place to prevent misuse. Some partners may process data outside India; where this occurs, we apply appropriate safeguards to protect your privacy rights.

  • • Logistics Partners: For order delivery and tracking
  • • Payment Processors: Securely handling payment transactions
  • • Service Providers: Analytics and customer service support

We do NOT sell or share your personal data for marketing purposes without your explicit consent.

4. Cookies & Analytics

We use basic analytics cookies to understand how users interact with our website. This helps us improve:

Cookies are used to remember your preferences, keep you signed in, and deliver tailored content. You can manage cookie preferences via your browser settings; please note disabling cookies may affect site functionality.

  • • Website performance and user experience
  • • Content relevance and product recommendations
  • • Navigation efficiency and site features

You can disable cookies in your browser settings, though this may affect site functionality.

5. Data Protection

Silvercrest Commerce implements industry-standard security measures to protect your data from unauthorized access, alteration, or loss. However, no method of transmission over the internet is 100% secure. We recommend maintaining strong passwords and protecting your account credentials.

We employ encryption for data in transit and secure storage practices for sensitive information. Access to personal data is limited to authorised personnel only and subject to internal controls and periodic audits.

Data retention periods vary by data type; transactional records and tax-related information are retained to comply with legal obligations. If you request deletion, we will remove personal data that is not required for legal or legitimate business purposes.

6. Your Rights

You have the right to:

  • • Access your personal information stored with us
  • • Request corrections or deletions of inaccurate data
  • • Opt-out of marketing communications
  • • Request data portability in a standard format

Contact us at info@silvercrestcommerce.com to exercise these rights. When submitting a request, include relevant identifiers like order numbers or registered email to help us process your request more quickly.

7. Contact Us

For privacy-related inquiries, contact:

Silvercrest Commerce (OPC) Private Limited
Email: info@silvercrestcommerce.com
Phone: +91 89558 35661
Address: C/O Manak Coworking Space, 2nd Floor, Opp. New Power House, New Power House Road, Jodhpur, Rajasthan - 342001, India