Legal

Privacy Policy

Effective Date: May 2026 | Last Updated: May 2026

1. Data Collection

Silvercrest Commerce collects information necessary to process your orders, improve our services, and communicate with you about your purchases. This includes:

• Personal Information: Name, email address, phone number, shipping address
• Payment Information: Processed securely through authorized payment gateways
• Order Details: Product preferences, purchase history, delivery information
• Device Information: IP address, browser type, pages visited (for analytics)

2. Use of Information

Your information is used for:

• Order Processing: Fulfillment, shipping, and delivery
• Customer Support: Responding to inquiries and providing assistance
• Marketing Communications: Newsletters and promotional updates (opt-out available)
• Service Improvement: Analytics and feedback to enhance user experience
• Legal Compliance: Meeting regulatory and legal obligations

3. Third-Party Sharing

Your information may be shared with trusted partners only when necessary:

• Logistics Partners: For order delivery and tracking
• Payment Processors: Securely handling payment transactions
• Service Providers: Analytics and customer service support

We do NOT sell or share your personal data for marketing purposes without your explicit consent.

4. Cookies & Analytics

We use basic analytics cookies to understand how users interact with our website. This helps us improve:

• Website performance and user experience
• Content relevance and product recommendations
• Navigation efficiency and site features

You can disable cookies in your browser settings, though this may affect site functionality.

5. Data Protection

Silvercrest Commerce implements industry-standard security measures to protect your data from unauthorized access, alteration, or loss. However, no method of transmission over the internet is 100% secure. We recommend maintaining strong passwords and protecting your account credentials.

6. Your Rights

You have the right to:

• Access your personal information stored with us
• Request corrections or deletions of inaccurate data
• Opt-out of marketing communications
• Request data portability in a standard format

7. Contact Us

For privacy-related inquiries, contact:

Silvercrest Commerce (OPC) Private Limited
Email: support@silvercrest.com
Address: C/O Manak Coworking Space, 2nd Floor, Opp. New Power House, New Power House Road, Jodhpur, Rajasthan - 342001, India