Refund Policy

1. Refund Eligibility

Refunds are available only for the following conditions:

• • Damaged or defective products upon delivery
• • Incorrect items shipped (not matching order)
• • Missing components or accessories
• • Manufacturing defects discovered within 7 days of delivery

2. Refund Request Window

Refund requests must be initiated within 7 days of delivery. Requests submitted after 7 days will not be eligible for refunds, though product replacement may be considered.

To request a refund, contact our support team with:

• • Order number
• • Detailed description of the issue
• • High-quality photographs of the damage/defect

3. Verification Process

All refund claims are subject to verification. Our team will:

• • Review photographic evidence
• • Assess the validity of the claim
• • Contact you for clarification if needed
• • Approve or deny the refund request

Verification typically takes 2-3 business days.

4. Refund Processing Timeline

Once a refund is approved:

• • A prepaid return label will be provided
• • You must ship the item within 3 business days
• • Upon receipt and verification, refund will be processed
• • Refund will be credited within 5–7 working days

Refund amount depends on the condition of the product upon return.

5. Non-Refundable Items

The following items are NOT eligible for refunds:

• • Customized or made-to-order furniture (unless defective)
• • Items with signs of regular use or wear
• • Products damaged due to misuse or accidents
• • Items returned without original packaging or accessories
• • Clearance or final-sale items

6. Contact Support

For refund-related inquiries, contact:

Silvercrest Commerce Support
Email: support@silvercrest.com
Phone: [+91-XXXX-XXXX-XXX]
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST