Shipping Policy

1. Delivery Coverage

Pan India Delivery

Silvercrest Commerce provides delivery services across India. We partner with trusted logistics providers to ensure safe and timely delivery of your furniture to any address within India.

2. Processing Timeline

After order placement:

• • Processing Time: 1–3 business days
• • Orders are carefully inspected and prepared for shipping
• • Tracking information will be sent to your registered email

3. Delivery Estimates

Standard delivery timeframe after shipment:

• • Delivery Time: 4–10 business days
• • Metro cities: 4–6 business days
• • Tier 2 & Tier 3 cities: 6–10 business days
• • Remote/hilly areas: May take up to 15 business days

These estimates are based on normal conditions and may vary.

4. Shipping Updates

You will receive:

• • Order confirmation email immediately after purchase
• • Shipment notification with tracking link
• • Regular delivery updates via email and SMS
• • Delivery confirmation upon arrival

5. Delays & Unforeseen Circumstances

While we strive for on-time delivery, delays may occur due to:

• • Logistics partner delays or vehicle breakdowns
• • Adverse weather conditions
• • Natural disasters or emergencies
• • Unexpected circumstances beyond our control

In such cases, we will notify you promptly and provide updated delivery estimates.

6. Shipping Costs

Shipping costs are calculated based on:

• • Product size and weight
• • Destination location
• • Distance from warehouse

Shipping charges will be clearly displayed before checkout. We offer occasional promotional free shipping offers.

7. Contact Support

For shipping-related inquiries, contact:

Silvercrest Commerce Logistics Support
Email: support@silvercrest.com
Phone: [+91-XXXX-XXXX-XXX]
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST